Customer Support

Our After Sales Support Team are a bunch of dedicated legends, ready to answer any questions you have about your Zempire or handle any warranty claims.

FREE SHIPPING

Shipping is FREE within NZ for everyone who create an online account and places an order over $50.

FAST SHIPPING

Deliveries typically arrive within 2–7 business days (additional 1–2 days for rural/remote areas), shipped from Hamilton by Mainfreight or Post Haste. 

CHANGE OF MIND EXCHANGE/RETURNS

If within 30 days of purchase you have second thoughts, you can return the item and exchange it for item(s) of equivalent value. Ts & Cs & freight charges apply.

Key Features

AEROWEAVE SYNTHETIC CANVAS FABRIC

Aeroweave synthetic canvas fabric offers incredible tear strength and torrential rain protection. Fly fabric is ultra fade-resistant and solution dyed to reduce environmental impact during production with no intentional PFAS or forever chemicals used.

WEATHER-TIGHT SEAL CONNECTION

Weather tight seal keeps you out of the elements when moving between your tent and gazebo while increasing your covered space.

DURABLE TWIN RESIN ZIPPERS

Twin resin zippers are both highly durable and flexible, a reliable choice for use in harsh weather conditions.

Tech Specs
Weight
500g // 1.1lbs
Dimensions
25 x 10 x 10cm / 9.8 x 3.9 x 3.9in.
Packed dimensions
22 x 10 x 10cm // 9.8 x 3.9 x 3.9in
Fabric
170D Aeroweave Fabric
Waterhead rating
6,000mm
Uv rating
UPF 50+
Compatability
Shapeshifter 4 Living Module
Shifterbase 2 Air Gazebo
Speedbase 2 Air Gazebo
Best use
Camping
What's in the bag?

Carry bag & Pegs

Warranty

2 YEAR TENT & SHELTER ADD-ONS GUARANTEE

We take pride in the quality and design of every ZEMPIRE tent and shelter add-on, that’s why our TENT & SHELTER ADD-ONS come with a strong guarantee designed to protect you as our valued customer. ZEMPIRE will rep or replace this product, should it fail due to faulty materials or manufacture for a period of 2 years from the date you purchase.

(For a full explanation of what is covered under this warranty please refer to our Warranty Page)

Returns Policy

ITEMS INCORRECTLY DISPATCHED OR DAMAGED IN TRANSIT

In the unlikely event that you receive a damaged or incorrectly dispatched item, please contact us within 7 days of receiving the goods and one of our staff members will take you through the available options. 

OUT OF STOCK ITEMS

We endeavour to keep our stock as up to date as possible, in the unlikely event of an item being out of stock you will be notified by one of our staff members and taken through the available options. 

CHANGE OF MIND RETURNS FOR ONLINE SALES

If within 30 days of purchase you have second thoughts about a purchase made through www.zempire.co.nz you can return the item and exchange it for an item/items of equivalent value (subject to stock availability) or a full refund of the purchase price (excluding freight charges if any) via the original payment method. The cost of returning the goods is the responsibility of the purchaser and goods remain the property of the purchaser until received by Zempire Camping. For exchanged goods, Zempire Camping reserves the right to recover our full shipping costs for any new goods sent to a customer. Goods must be returned in original condition and in the original unopened packaging along with proof of purchase within 30 days of the purchase date. 

For a full list of terms and conditions, please click here.

EXPERT ADVICE

What add-ons are available for Zempire Air Tents?

Zempire offer a range of different add-ons to upgrade your air tent setup.

  • Awning Wall Sets - Enclose your awning space and offer a gullwing awning option for more covered shade.
  • Heat Shield Covers/Liners - Pleasantly decrease the temperatures inside your air tent.
  • Footprints & Ground Sheets - Protect the tent floor and make pack away easier. Ground sheets can give more covered awning space.
  • Sunrooms (Canvas Tents Only) - Transforms the awning of a Zempire Canvas tent into another room with a 3 piece sunroom set including ground sheet.
  • Shelter Links - Weatherproof zip-on connection to attach your Zempire air tent to a Zempire air gazebo.
What add-ons are available for Zempire Gazebos?
  • Heat Shield Covers/Liners - Pleasantly decrease the temperatures inside your air shelter.
  • Ground Sheets - Add a robust floor to your air shelter for more wweather protection and makes pack away easier.
  • Deluxe Walls - Additional waterproof walls to enclose sides of your air tent for more privacy and added protection from wind and rain.
  • Shelter Links - Weatherproof zip-on connection to attach your Zempire air tent to a Zempire air gazebo.
What's the difference between a footprint and a ground sheet?

Footprints protect the bottom of your tent by sitting directly under your tent floor.
Ground sheets for tents will do the same and extend out to your awning area for additional floor space. Shelter ground sheets will offer a protected floor space underneath your shelter.

What's the difference between a heat shield liner and a heat shield cover?

A heat shield liner is fitted to the interior roof of a tent or shelter, purely to decrease the internal temperature. A heat shield cover is fitted on top of the outer roof, so not only does it decrease internal temperatures, it also helps protect the roof from UV degradation, bird poo and falling debris etc.

Will rain be able to come into my tent without an awning wall set?

No, rain will not be able to come into the living or sleeping areas of your tent without an awning wall set. An awning wall set does protect your awning area from wind driven rain when the PVC wall is used.

Do Zempire add-ons come with a warranty?

They sure do. Warranty period differs depending on either add-on type or what series the add-on is from. View the specs section of each product page to uncover the product's warranty period.

Information

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