Customer Support

Our After Sales Support Team are a bunch of dedicated legends, ready to answer any questions you have about your Zempire or handle any warranty claims.

FREE SHIPPING*

Shipping is FREE within NZ for everyone who create an online account and places an order over $50*.

FAST SHIPPING

Deliveries typically arrive within 2–7 business days (additional 1–2 days for rural/remote areas), shipped from Hamilton by Mainfreight or Post Haste. 

CHANGE OF MIND EXCHANGE/RETURNS

If within 30 days of purchase you have second thoughts, you can return the item and exchange it for item(s) of equivalent value. Ts & Cs & freight charges apply.

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Warranty

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Returns Policy

ITEMS INCORRECTLY DISPATCHED OR DAMAGED IN TRANSIT

In the unlikely event that you receive a damaged or incorrectly dispatched item, please contact us within 7 days of receiving the goods and one of our staff members will take you through the available options. 

OUT OF STOCK ITEMS

We endeavour to keep our stock as up to date as possible, in the unlikely event of an item being out of stock you will be notified by one of our staff members and taken through the available options. 

CHANGE OF MIND RETURNS FOR ONLINE SALES

If within 30 days of purchase you have second thoughts about a purchase made through www.zempire.co.nz you can return the item and exchange it for an item/items of equivalent value (subject to stock availability) or a full refund of the purchase price (excluding freight charges if any) via the original payment method. The cost of returning the goods is the responsibility of the purchaser and goods remain the property of the purchaser until received by Zempire Camping. For exchanged goods, Zempire Camping reserves the right to recover our full shipping costs for any new goods sent to a customer. Goods must be returned in original condition and in the original unopened packaging along with proof of purchase within 30 days of the purchase date. 

For a full list of terms and conditions, please click here.

FAQs

What's the difference between a Monstabed and Monstamat?

Monstabeds have two layers - an inflatable TPU coated air base and a Monstamat self-inflating foam upper. They combine the best of both worlds between a sleeping mat and an airbed at 42cm thickness.
Monstamats are self-inflating camping mats so are 10cm thick. These can be used directly on tent floors or on top of stretcher camp cots.

How do I pick between a camp bed or a mat?

If you have the space in your tent and want to sleep elevated then a camp bed is the way to go. Due to Monstabed's upper foam layer, they will block the cooler ground temps from reaching you unlike traditional airbeds.
Mats are perfect for sleeping pods with lower roofs, more portability and if you prefer using them on a stretcher camp cot.

Can I inflate a bed or mat with a manual pump?

Yes you can, however be careful not to over inflate to cause damage to the item. We recommend using a Zempire Monstapump for Zempire beds and mats. These can be used to top up or deflate your self-inflating mats but again, be careful not to over inflate.

Do Zempire mats and beds come with a warranty?

Yes. All Zempire Mats and Beds come with a 2 year Zempire warranty.

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