New Zealand Terms & Conditions
These Terms and Conditions of Trade (“Terms”) apply to all goods and services supplied by Zempire Camping (“the Company”, “we”, “our”, “us”) to the purchaser (“you”, “your”).
By placing an order on our website, you agree to be bound by these Terms as amended from time to time.
1. Payment
All orders must be paid for in full at the time of purchase.
Payments must clear before dispatch. Orders with declined or invalid payments will not be processed.
2. Delivery
Delivery timeframes are estimates only.
Zempire Camping is not liable for delays or any loss resulting from delayed delivery.
By placing an order, you authorise Zempire Camping and its delivery partners to leave parcels at your delivery address (“Authority to Leave”), whether attended or not. We are not responsible for goods lost or stolen after delivery.
Risk in the goods passes to the purchaser when goods are dispatched from our warehouse.
Where items are out of stock, they will be shipped as soon as stock becomes available.
3. Claims for Transit Damage
Upon delivery, you must check the consignment against the carrier’s documentation.
Visible damage or shortage must be noted with the carrier at the time of delivery.
Claims for damage must be submitted within 7 days and include photographic evidence.
If the Company accepts the claim, we may:
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repair the goods,
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replace the goods,
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refund the goods, or
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credit the value of the goods.
Failure to lodge a claim within 7 days is deemed acceptance of the goods.
4. Claims for Shortages or Shipping Errors
Claims for shortages, discrepancies, or incorrect shipments must be made in writing within 7 days of delivery.
If accepted, the Company will repair, replace, refund, or credit the goods.
Failure to lodge a claim within 7 days is deemed acceptance that goods were supplied correctly.
5. Order Cancellation
Orders may not be cancelled after checkout unless approved in writing by the Company.
The Company may cancel an order for reasons not relating to customer breach and will issue a full refund in such cases.
6. Warranty
Different Zempire product categories are covered by warranties ranging from 1 to 5 years (“Guaranteed Period”).
Warranty duration is displayed on the website or product documentation.
To qualify for warranty coverage, goods must be used, stored, and maintained according to all supplied instructions.
Where a warranty claim is accepted, the Company may repair or replace goods.
Repaired or replaced goods remain covered only for the remainder of the original Guaranteed Period.
Warranty claims will not be accepted where products have been:
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misused, abused, or neglected
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improperly stored or maintained
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modified or altered
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used for purposes outside normal camping or intended use
Warranty claims must be submitted via email or online account.
Returned goods must be clean and dry.
Risk remains with the purchaser during return transit.
To the maximum extent permitted by NZ law, all implied warranties are excluded except as provided under the Consumer Guarantees Act 1993 (CGA) and Fair Trading Act 1986 (FTA).
7. Liability
To the maximum extent permitted by law, our liability is limited to the purchase price of the goods supplied.
The Company is not liable for:
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indirect, consequential, or special damages
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losses caused by third parties acting on behalf of the purchaser
The purchaser indemnifies the Company for losses arising from misuse of goods.
8. Consumer Guarantees Act & Fair Trading Act
Where goods are acquired in trade, the parties agree that:
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the CGA does not apply, and
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sections 9, 12A, 13, and 14 of the FTA do not apply.
Where goods are not acquired in trade, these Terms are subject to your rights under the CGA and FTA.
9. Errors or Omissions
Clerical or typographical errors may be corrected without liability.
10. Product Descriptions
Product specifications, imagery, and descriptions may change over time. Such materials are not binding.
11. Force Majeure
The Company is not liable for delays caused by circumstances beyond our reasonable control, including natural disasters, supply chain interruptions, labour disputes, or government actions.
Where a force majeure event continues for 6 months, either party may cancel the affected order.
12. Assignment
The Company may assign rights or obligations at any time.
The purchaser may not assign rights without written consent.
13. Privacy
Personal information is collected, held, and used in accordance with our Privacy Policy, available on our website.
14. Intellectual Property
All intellectual property relating to Zempire products remains the property of the Company.
You may not reproduce or distribute our IP without written consent.
15. Dispute Resolution
In the event of a dispute, the parties must first attempt to resolve the issue through negotiation.
If unresolved, the matter will proceed to mediation, then arbitration under the Arbitration Act 1996.
16. Governing Law
These Terms are governed by the laws of New Zealand.
The parties submit to the non-exclusive jurisdiction of the New Zealand courts.