FREE NEW ZEALAND DELIVERY FOR ONLINE ORDERS OVER $50
Shipping is free within New Zealand for all customers who create an online account at www.zempire.co.nz and place an order over $50. Orders under $50 will incur a $7.50 freight charge.
We use Post Haste and Mainfreight for our deliveries depending on package weight and size.
Depending on the number of items making up the order deliveries may be split into multiple shipments. Please check the contents of the package back to the attached packing slip.By ordering goods from us, you grant Zempire Camping and our couriers the authority to leave (“ATL”) orders at the address you provide in the order, whether attended or not. We will not have any liability for incorrectly supplied addresses or if a parcel is removed by a third party following delivery.
Deliveries typically arrive within 2–7 business days, plus an additional 1–2 days for rural and remote areas. Orders received after 12 pm will be processed the next business day, orders received over the weekend will be processed for delivery and shipped the following week. For all orders, you will receive a Track and Trace reference via email upon dispatch.
Note: Delivery times will be impacted by statutory holidays as courier companies do not operate on these days. Business days are classed as Monday-Friday and exclude statutory holidays. Orders placed during peak season periods may experience additional delays.
ITEMS INCORRECTLY DISPATCHED OR DAMAGED IN TRANSIT
In the unlikely event that you receive a damaged or incorrectly dispatched item, please contact us within 7 days of receiving the goods and one of our staff members will take you through the available options.
OUT OF STOCK ITEMS
We endeavour to keep our stock as up to date as possible, in the unlikely event of an item being out of stock you will be notified by one of our staff members and taken through the available options.
CHANGE OF MIND RETURNS FOR ONLINE SALES
If within 30 days of purchase you have second thoughts about a purchase made through www.zempire.co.nz you can return the item and exchange it for an item/items of equivalent value (subject to stock availability) or a full refund of the purchase price (excluding freight charges if any) via the original payment method. The cost of returning the goods is the responsibility of the purchaser and goods remain the property of the purchaser until received by Zempire Camping. For exchanged goods, Zempire Camping reserves the right to recover our full shipping costs for any new goods sent to a customer. Goods must be returned in original condition and in the original unopened packaging along with proof of purchase within 30 days of the purchase date.
For a full list of terms and conditions, please see the link on the footer of this website.