Customer Support

Our After Sales Support Team are a bunch of dedicated legends, ready to answer any questions you have about your Zempire or handle any warranty claims.

FREE SHIPPING*

Shipping is FREE within NZ for everyone who create an online account and places an order over $50*.

FAST SHIPPING

Deliveries typically arrive within 2–7 business days (additional 1–2 days for rural/remote areas), shipped from Hamilton by Mainfreight or Post Haste. 

CHANGE OF MIND EXCHANGE/RETURNS

If within 30 days of purchase you have second thoughts, you can return the item and exchange it for item(s) of equivalent value. Ts & Cs & freight charges apply.

Warranty

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1 YEAR SPARE PART AND ACCESSORY GUARANTEE

We take pride in the quality and design of every ZEMPIRE products, that's why our SPARE PARTS AND ACCESSORIES comes with a strong guarantee designed to protect you as our valued customer. ZEMPIRE will repair or replace this product, should it fail due to faulty materials or manufacture for a period of 1 year from the date you purchase.

(For a full explanation of what is covered under this warranty please refer to our Warranty Page)

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