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Privacy Policy (New Zealand)

Zempire Camping (“Zempire”, “we”, “our”, or “us”) respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how we collect, use, store, and disclose your personal information in accordance with the Privacy Act 2020 and its Information Privacy Principles (“IPPs”).

This policy applies to all personal information collected through our New Zealand website www.zempire.co.nz and any related services or communications.

1. What Personal Information We Collect

We collect personal information from you, including (but not limited to):

  • Name

  • Contact details (email address, phone number)

  • Billing and purchase information

  • Shipping or residential address

  • Written or verbal interactions with us (including support enquiries)

  • Date of birth (if provided)

  • Details of products or services you have purchased or enquired about

Providing some information is optional; however, if you choose not to provide certain details, we may be unable to deliver requested products, services, or updates.

2. How We Collect Your Information

We collect information directly from you when you:

  • Place an order on our website

  • Communicate with us via phone, email, social media, or chat

  • Subscribe to newsletters or marketing communications

  • Participate in surveys, promotions, or competitions

We also automatically collect limited data (“Log Data”) from your browser when you visit our website, such as:

  • IP address and approximate location

  • Browser type and version

  • Device information, plugins, and add-ons

  • Pages visited, referral URLs, and time spent on each page

This helps us analyse site performance and improve your experience.
We also use this data to provide relevant or interest-based advertising through networks such as Google Ads and Meta (Facebook/Instagram).
Where required by law, we will obtain your consent before using personal information for online advertising or analytics.

We may also receive personal information from third parties such as:

  • Financial service providers or payment processors

  • Fraud-prevention and identity-verification partners

  • Publicly available sources

3. Why We Collect and Use Your Information

We use personal information to:

  • Perform our business activities and provide you with the best possible service

  • Process and deliver your orders and payments

  • Communicate with you about your purchases or enquiries

  • Send newsletters, promotions, or special offers (with your consent where required)

  • Conduct surveys and improve our products, services, and website

  • Prevent and detect fraud or unlawful activity

  • Enforce contractual rights and comply with legal obligations

You may opt out of marketing communications at any time by following the unsubscribe link in our emails or contacting us at info@zempire.co.nz.

4. Sharing Your Personal Information

We may share personal information with trusted third parties, including:

  • Shipping and logistics providers

  • Payment processors and financial institutions

  • Customer relationship management (CRM) and marketing partners

  • IT support, data-hosting, and analytics services

  • Law enforcement or regulators where required by law

All third parties are required to handle your information securely and use it only for authorised purposes.

5. Overseas Disclosure

Some service providers may store or process personal information outside New Zealand, including in Australia, the United States, Canada, or the European Union.
Where personal information is transferred overseas, we take reasonable steps to ensure that the receiving entity is subject to comparable privacy protections as required under the Privacy Act 2020.

6. Payment Security

We do not store or process your credit- or debit-card details on our website.
All transactions are securely processed through Payment Express (Direct Payment Solutions).
For further details, see their Privacy Policy.

7. Retention of Personal Information

We retain personal information only as long as necessary to fulfil the purposes described in this Policy or as required by New Zealand law (for example, accounting or tax obligations).
When no longer needed, we securely delete or anonymise the data.

8. Security

We take reasonable administrative, technical, and physical measures to protect your personal information against unauthorised access, loss, misuse, or alteration.
These include encryption, secure storage, and limited staff access.

If you believe your information has been compromised, please contact us immediately at info@zempire.co.nz.

9. Your Rights

Under the Privacy Act 2020, you have the right to:

  • Request a copy of any personal information we hold about you

  • Request correction of that information if you believe it is inaccurate, incomplete, or out of date

  • Withdraw consent for processing where applicable

To exercise your rights, please contact info@zempire.co.nz.
We will respond within a reasonable timeframe and may need to verify your identity before processing your request.

10. Privacy Concerns and Complaints

If you believe we have breached your privacy or mishandled your information, please contact us at info@zempire.co.nz with full details of your concern.
We will investigate promptly under our internal privacy procedure and inform you of the outcome.

If you are not satisfied with our response, you may contact the Office of the Privacy Commissioner (OPC):

11. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our operations or legal requirements.
The latest version will always be posted on www.zempire.co.nz and will take effect immediately upon posting.

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