JOIN OUR NEW ZEALAND TEAM

Zempire is a home-grown success story that started in New Zealand and now distributes globally. Our award-winning products are designed and built with innovation, passion, and that little something that you may not have thought of, but we did. We remain true to our New Zealand camping heritage and our passion is designing tents, shelters, and camping accessories that allow families worldwide to share in our vision of the quintessential camping holiday.

We are growing our business – significantly! If any of the below roles appeal to you and you’re considering working with us, then congratulations, you’re in for a wild ride!

We are experiencing massive global growth and have our eyes set on the horizon. It’s a fantastic time to join our progressive company. We’re looking for people who share our passion for the great outdoors, are mighty team players, and are great at what they do – whatever that is!

We have an awesome culture and want you to be part of it.

THE ROLES

DEMAND PLANNER

As Demand Planner for Zempire, you will use your critical thinking to aggregate, analyse and interpret data from a wide range of sources to form a cohesive future plan for the business.  On a day-to-day basis, you will develop demand and inventory forecasts, liaise with varying teams in the business to understand the drivers’ behind the forecasts and provide input into supply chain processes to develop strategies for product lifecycles.
You’ll be hands-on developing production schedules and budgets and seamlessly work with suppliers to collate purchase orders from international distributors.

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CLAIMS COORDINATOR

In this role your main focus will be managing and resolving claims submitted by customers, organizing replacement orders, and providing exceptional customer service!    On a day-to-day basis, you will be answering calls and emails professionally through our online ticketing system, collecting information to help resolve claims promptly, and ensuring the customer is at the forefront of communication.   You’ll be working with the operations team to distribute replacement products and preparing information and reports to help other team members understand product issues.
This is a great role for someone who has fantastic interpersonal skills and knows how to use customer service software.   Perhaps you’ve been working in a claim’s environment for another organisation and are ready to be part of something new?

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AFTER-SALES COORDINATOR

In this customer-focused role, you will be responsible for assessing products that are returned to HQ and figuring out what remedial steps can be taken to resolve issues.  You’ll prepare documentation and update records using Zendesk (ticket management system) and manage the outwards goods process for replacement items.  You’ll make sure there are the appropriate levels of stock and parts in the warehouse to facilitate positive outcomes for customers.
This is a hands-on and active role that will require a good level of physical fitness.

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CUSTOMER SERVICE REPRESENTATIVE 

It’s all about the customer in this role!  From dealing with incoming calls and inquiries for orders to forwarding online queries to relevant team members. You’ll be the go-to person who fulfills orders, arranges logistics, keeps track of customer interactions, and calmly manages any concerns or queries raised by customers.   You’ll also be a master of accessing information from the stock management system and carry out a wide range of general office duties including the smooth running of HQ.
 Above all, you’ll love customer interactions and always have a smile on your face!

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